Frequently Asked Questions
GENERAL QUESTIONS
What sets WOODWAY apart from conventional treadmills?
The biggest thing that sets a WOODWAY apart is the individual rubber T-slats and ball-bearing transportation system. What this technology accomplishes is you never having to change belts or decks.
The ball-bearings also result in less friction, therefore requiring less electricity, less maintenance and less down time. The rubber T-slats allow for less stress on your joints, muscles and tendons while running. The WOODWAY running surface eliminates the shock on the body often found with conventional treadmills.
In addition to the design, the buy-back and renewal programs, as well as great warranties, are another way WOODWAY sets themselves apart from traditional treadmill companies.
What is the life expectancy of a WOODWAY treadmill?
The average WOODWAY treadmill has a life expectancy for 150,000 to 200,000 miles for the running surface. The entire treadmill itself can last much longer.
What electrical requirements are there?
All WOODWAY treadmills require a dedicated circuit (which means they cannot share the neutral) and a NEMA receptacle. For speeds up to and including 15 mph, a 120V circuit is needed and a 5-20R receptacle to match the plug. For speeds of 16.5 mph and greater, a 208 or 220V circuit and a NEMA 6-20R receptacle are needed.
What is the fastest speed available on a WOODWAY treadmill?
The fastest WOODWAY is the ELG which can reach speeds of up to 25 mph. The Desmo series can be made to go up to 18 mph and the Pro and Pro XL can reach 16.5.
Can I have 25% elevation on any WOODWAY model?
25% elevation is available on all units except the Wide Path which has a max of 15% elevation.
Our ELG has the option of having -5% to 35% elevation.
Is there a difference between home and commercial products?
No, all WOODWAY treadmills are manufactured for both commercial and home use. This results in dependable quality no matter the application.
DELIVERY QUESTIONS
How does WOODWAY ship its treadmills?
Our treadmills are shipped using a full van line service and are delivered to the exact location within the facility or home. Our freight rates are for a two-man crew and do not include extras such as stairs, disassembly, inaccessibility by tractor-trailer, etc.
What is the normal lead time for deliveries?
Lead time can vary, but 4-6 weeks is an average. The treadmills are normally on the road for 5-7 business days and customers are notified when the treadmill has left our headquarters. The van line then calls the customer approximately 2-3 days before the delivery to make final arrangements.
SERVICE/MAINTENANCE QUESTIONS
What information will I need to supply to the customer service representative when calling about my WOODWAY?
Serial number and model of your treadmill.
Where is the serial number located?
The serial number is located on either on the back side of the control panel or located on the left front lower corner of the frame underneath the left side cover.
Do I need to perform any preventive maintenance on my product?
Every 6 months in a high-use facility, (health clubs, fitness facilities) or once a year in a low-use facility (home or clinical use.) Please contact WOODWAY for specifics on what should be done.
What does it mean if my running belt is moving very slightly?
This means that the drive board is out of calibration. Call WOODWAY service department for instructions on performing this calibration. Contact Us
Why won’t my treadmill turn on?
Make sure the power switch is turned on. It is located at the lower top right corner of the treadmill where the power cord is located. If the switch is on and your circuit is live and the treadmill will still not power up, call WOODWAY service department. Contact Us
Is it normal for the black foam to crack between the slats of the running belt?
Yes, the black foam is a cushion for the running belt. The slats are screwed through the foam to keep it under the slats and overtime this foam will crack, but will not negate the performance or comfort of the treadmill's track.
OTHER QUESTIONS
Will WOODWAY put a demo unit in a private home?
No. Demo units are not available in a residential setting. If you are interested in experiencing a WOODWAY, please contact us and we can get you information for a facility near you.
Do you offer financing options?
Not in house, but we do work with a few leasing companies. Please call WOODWAY for further assistance.
Do you have dealers in my country?
WOODWAY sells both direct and through a network of qualified distributors. Contact WOODWAY for more information or view our International Distribution List
Do you offer GSA, YMCA, JCC pricing?
Yes. Please contact WOODWAY for details.
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